I Hear You

The BCC Compass – April 2022


Board of Child Care is committed to a healthy culture where everyone can engage with joy and purpose.  In order to achieve this kind of brave space, the agency relies on feedback from you. From Open Forums to anonymous comments provided in our online system and lots of things in between, I hear you and learn from you. This week, we kick off our semiannual, online employee survey – an important tool in measuring employees’ commitment, motivation and sense of purpose in their jobs and their views and attitudes toward our organization.

The survey is incredibly valuable, as it provides insight into what our employees need and want. It also helps me and other Board of Child Care leaders shape future policies and practices that remove barriers and build momentum so we can do our special work from an improving foundation. Some of the things we changed because of staff feedback include: more vacation time, more health insurance options and improved lighting in our communities to enhance safety. Asking staff for their ideas helps make BCC better in lots of different ways!

This year, in keeping with our Equity, Diversity and Inclusion (EDI) Strategic Plan, the employee survey will give us additional insights into how people identify and where the agency needs to focus to continue our journey with honoring differences, acknowledging uniqueness and amplifying all voices.  Our EDI committee helped us add several new questions to the survey, including:

  • Do you identify as transgender?
  • What is your family status?
  • What is your sexual orientation?
  • Are you a person with a disability?

We also added new statements where employees can share if they strongly agree, agree, neither agree nor disagree, disagree or strongly disagree, including:

  • People are treated fairly regardless of their gender identity.
  • I believe I work in an inclusive workplace regarding class, gender, identity, race, religion, age and sexual orientation.
  • I believe staff members are treated fairly at the Board of Child Care.
  • When I speak up, my opinion is valued.

To protect employees’ identity, survey responses are anonymous. Employees can also select “prefer not to specify” on certain questions.

While I may not have the opportunity to personally meet every BCC employee, I spend hours reviewing each survey response to understand how we can make our employees’ lives and organization great. Thank you for providing feedback. I am hearing you.

Earlier this month, we also hosted our first ever Clinician Appreciation Day. It was tons of fun with more than 50 talented clinicians and interns gathering for a day of team-building, gratitude-sharing, restoration, crafts and food. Each participant also received two hours of paid time off for self-care. Self-care helps build our resilience so we can do our special work, enriching communities one family at a time.

The event was just one of the many ways we intentionally foster belongingness that feeds a deep sense of purpose and joy at BCC. Thank you, clinicians, for being part of our team!

LA Spagnola
President & CEO